Myself and colleague Ben Light are delighted to announce our latest publication Users as Developers:A Field Study of Call Centre Knowledge Work in:End-User Computing: Concepts, Methodologies, Tools, and Applications (4 Volumes) - a premier reference source for information science and technology research.
Edited By: Steve Clarke
ISBN: 978-1-59904-945-8
For further details click here
This work was previously published in Journal of Organizational and End User Computing, Vol. 19, Issue 4, edited by M. A. Mahmood, pp. 42-56
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